We want you to love your Lyrafeya pieces. If something is not right, we are here to help.
You have 30 days from the date you receive your order to request a return.
Because we sell intimate apparel, items can only be returned if they are:
For health and safety reasons, items that have been worn or washed, or that have the hygiene seal removed, cannot be returned.
Email us at lyrafeya@gmail.com with your order number and the item(s) you would like to return. We will reply with return instructions and the return address. Please do not ship items back before requesting a return — unauthorized returns cannot be accepted.
Customers are responsible for return shipping costs. If your item is defective, damaged, or we sent the wrong item, we will cover return shipping and your replacement or refund.
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need extra time to post the refund. If more than 15 business days have passed since approval, please contact us.
The fastest way to get the size or style you want is to return your original item and place a new order once your return is approved.
Please inspect your order on arrival. If anything is defective, damaged, or incorrect, email us within 7 days with your order number and a photo and we will make it right.
If your order ships to the European Union, you may cancel within 14 days of receipt without giving a reason, provided the items meet the hygiene and condition requirements above.
Email us anytime at lyrafeya@gmail.com.